All merchandise ordered on [ Contact@psquaredhealthcare.com]can be shipped to all parts of India.Our shipping time is 8-10 working days. We do not process orders on Sundays & on National Holidays.
1. Our delivery partners will attempt thrice before an item is returned to our warehouse. Please make sure, you add your available phone/mobile number in shipping address while you place an order, this will speed up the delivery process.
2. For high value products at few delivery locations, our delivery partner may require a valid ID proof for delivering the good. Please Write to us at online@rossobrunello.com if you have any queries.
3. Due to varying item availability, multiple items in a single order may be shipped separately. Each shipment will have its own tracking number and can be tracked on the Track Order page under the same order number.
4. We do not currently offer the ability to pick up your online order in-store. If you wish to make a purchase in one of our stores, please use the Store Locator to find a store near you. You can also get in touch by contacting a customer services representative by completing our Contact Us form.
Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [ Contact@psquaredhealthcare.com ]. Please note that returns will need to be sent to the following address: [GA-2, Sumeet Logistics & Industrial Park, Kuksa-Borivali Village, Next to Shangrils resort, Bhiwandi, Thane.]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [ Contact@psquaredhealthcare.com ].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [ Contact@psquaredhealthcare.com ]
